Refunds and Returns Policy
Last updated: March 2025
Introduction
At Launceston Cycles Ltd, customer satisfaction is our priority. If you’re not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refunds and Returns
You are eligible for a refund or exchange if you:
- Notify us within 14 days of receiving your item.
- Return the item to us within 28 days of receiving it.
- Provide a proof of purchase or receipt.
- Ensure that the item is unused, undamaged, and in its original packaging.
Please note that sale items and bespoke or custom-built products are non-refundable unless faulty.
Faulty or Damaged Items
If your product arrives faulty or damaged, please contact us immediately at [Insert Contact Information]. We will arrange for a replacement or a full refund, including any associated shipping costs.
How to Request a Refund or Exchange
To request a refund or exchange:
- Contact us at [Insert Contact Information] stating your order number, product details, and reason for the return.
- Pack your item securely, including all original packaging and documentation.
- Ship your return to:
Launceston Cycles Ltd
6 -7, Douglas Business Park, Pennygillam Way, Launceston PL15 7FU
We strongly advise using tracked delivery as we are not responsible for items lost in transit.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 7 working days, using your original payment method.
Shipping Costs
Unless the product is faulty or damaged, return shipping costs are your responsibility and non-refundable.
Contact Us
If you have any questions regarding our refunds and returns policy, please contact:
Launceston Cycles Ltd
6 -7, Douglas Business Park, Pennygillam Way, Launceston PL15 7FU
info@launcestoncycles.co.uk
+44 (0)1566 776102
